FAQ

We have 2 delivery methods:

Standard Delivery : your order is processed within 7 working days. Once your order has been processed and shipped, delivery time is 10 to 21 business days.

Premium Delivery : your order is processed within 5 working days. Once your order has been processed and shipped, delivery time is 7 to 14 business days.

We ship your orders to the following countries:

• United Kingdom
• United States
• Canada
• United Arab Emirates
• France
• Belgium
• Swiss
• Luxembourg

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We apologize if your order is delayed. We understand that international shipping can sometimes take longer than expected due to customs clearance procedures.

To track your order, please use the tracking number provided in the shipping confirmation email . This number will allow you to locate your package and check its delivery status in real time.

If you are having difficulty tracking your package or need more information, do not hesitate to contact us by email: contact@profootx.com.

Our Customer Service will provide you with all the information you need.

We wont charge any tax to you upon order's delivery.

If the carrier asks you to pay a customs tax, we undertake to reimburse you the amount paid to the delivery person.

Sometimes our products are shipped separately depending on your order. If, for example, it contains items from two different warehouses, there will therefore be 2 deliveries with 2 different tracking numbers.

If you have received part of your order, the other part of the order will most likely arrive shortly.

We are sorry to hear that you received a damaged item. We understand your disappointment and are committed to resolving this issue quickly.

Please send us a photo of the damaged item to the following email address: contact@profootx.com.

Our teams will check your photos and send a replacement item as soon as possible.

Your satisfaction is our priority. We are doing everything we can to resolve this issue and offer you a solution tailored to your needs.

All our jerseys and other products in our website are replicas of the original products. Our products are manufactured in Asia and respect the Standard's Quality requested to manufacturers.

Would you like a refund for your order? Please note the following conditions:

• Refund request delay : To be eligible for a refund, please contact us within 14 days of your order date. It is important to inform us promptly so that we can process your request ASAP.
• Product eligibility: Products eligible for refund must meet the following criteria:

- Products must not be on sale.
- Jersey must not be customized with a name/number.
- Products must be returned in their original condition, with all tags and packaging intact.

We encourage you to consult our returns policy for detailed information on the procedure and specific conditions.

If you have any further questions or would like to start the refund process, please contact us directly by email.

Our Customer Service will be happy to help and guide you through the process.